I bought some perfumes from a guy in Italy via ebay in May last year which he sent via EMS. Months and months passed and I received nothing. I checked the EMS tracking website and it said that they had left Italy a few days after I purchased them.
I opened a dispute with Paypal and I sent them all the details including a screenshot of the tracking information.
They then sent me a ‘standard’ email claiming that I had received the package and my dispute was then closed! I appealed their decision again stating that I never received the stuff and again they sent me the same standard email!
After searching around for a while I found their telephone number in Luxembourg and I spoke to a guy there and explained my case. Basically, he didn’t want to know! After countless emails and being ignored by Paypal, I finally decided to dispute it via my credit card. I got the money from them within a week, no questions asked!!!!
I think the package got sent back to the seller and he pocketed the money as well as the merchandise!! and since he has Paypal plus, Paypal took his side.
Paypal and their customer services is total crap!!!
Source: http://www.paypalwarning.com/paypal-receive-item/