On 10th April 2015 I ordered an item from a private seller on eBay. The cost was £52.50 including postage. The seller informed me the same day that as she no longer had the item she had refunded the money into my PayPal account. This refund showed up in writing but not in my actual account. I telephoned PayPal and was told the money would be in my account By 17th April, this didn’t happen and I rang them again to be told it takes 7 working days to receive the money, which should have been today (29th April) I again rang up PayPal inquiring where is the money and after half hour trying to get thru I was told they would look into the matter. I still have not received the £52.50. PayPal are quick enough to take funds from our banks and accounts but are much slower on repayments. This is most certainly a very unequal playing field!! I will close my PayPal account once I’ve received my money (if I ever do), it is so unfair!!!
Source: http://www.paypalwarning.com/paypal-delaying-release-refund/