Etsy closed my shop today due to copyright infringement. I have filed a claim, because I received two fraudulent infringement reports. Long story short, someone was using the lawyer's email address from Jack Daniel's and repeatedly reporting my listings. I did have 1 claim from her previous to those that was valid in which I immediately contacted her and made it right (I was not aware the actual bottle shape of JD was trademarked and had used a picture showing the cornders of the bottle).
I have spoken with the lawyer in question, she confirmed I am and have been in compliance and that she has let etsy know. Etsy did confirm with me that they had confirmed the infringement claims were unauthorized and that I could relist.
I am guessing because I hit three strikes in their system, they shut me down automatically without recognizing that the past two were invalid. I have two questions:
-Does anyone know roughly how long it takes for them to get back to you once you file a claim to get your shop reopened?
-They say I can still fulfill orders, but everytime I click orders it goes to a blank page. And I can't log in to the app because it says I am not a seller.
HELP PLEASE. I have about 10 open orders that I need to ship out, and am losing business while my shop is closed.
Source: https://community.etsy.com/t5/Managing-Your-Shop/Etsy-closed-shop-can-t-fulfill-orders/td-p/17951087