We’ve been one of the top personalized bracelet sellers for a while on Etsy, but they have officially made it impossible to do business.
With their new ODR policy, sabotage will and is becoming more and more rampant.
Basically the 1% they expect you to stay under, means you have to have less than 1% of cases and low reviews. Most people who open a case also leaves a bad review, so you can have a maximum of 1 disgruntled customer for every 200 shipments.
This also doesn’t count customers who make a mistake “I accidentally clicked one star”.
We had a customer who accidentally typed in the wrong address, she opened up a case because she didn’t know any better. We made her a new one and sent it immediately, free of charge. She immediately cancelled her case. We still got dinged.
Remember, even when a case is closed or even if the shipment gets lost - still counts against you.
So right now more and more stores are sabotaging each other, and it’s only a matter of time before most shops are off Etsy. Tons of stores are getting shut down and Etsy refuses to even talk to them.
We’re officially starting our plan B, I suggest you all do the same.
Source: https://www.reddit.com/r/EtsySellers/comments/ex0gzv/close_to_exiting_etsy_and_you_should_be_doing_the/